How We Work

Edwards Deming, a Management Consultant who established the principles of quality control in post World War II Japan, said about 90% of the problems in organizations are general problems (bad systems) – only 10% are specific problems with people. Many managers misinterpret such data, supposing that if they then correct the structure and systems (programmes), the problems with people (programmers) will go away. However, a total turnaround can only be achieved through resolving the 10% people problems first and the remaining 90% systems problems will be eventually and almost automatically solved effortlessly. This is because people are the programmers, and they use systems and structures as the outward expressions of their own character and competence. To improve the programme, work first on the programmer - people produce the strategies, structures, systems, and styles of the organisation. ‘These are the arms and hands of the minds and hearts of people’.(Covey).

Based on this knowledge, HCT aims at helping people/organizations solve difficult challenges by facilitating consistent, high-quality, action-oriented paradigm-shifting programmes for our clients; and then support the changes with a trained in-house team.

In doing so, our approach is to:
  • Conduct In-house (In-plant) trainings and workshops
  • Conduct Open (Public) trainings and workshops
  • Design specialized programmes to address specific issues
  • Mentor individuals and organisations

Our Unique Methodology

HAGENS Creative Technologies Ltd. has the local specialists of the Technology of Participation (ToP) methodology and unique process skills which are vital to the achievement of our objective.

The Technology of Participation (ToP) is a methodology for converting participative management/leadership theory into practice in the workplace or society. It is a comprehensive system of facilitation methods that engages the creativity and commitment of a group in authentic dialogue, consensus-based decision making, problem-solving, strategic thinking and planning, research and action planning. ToP is based on a model of human behaviour that cuts across people and cultures and Imaginal education/learning methodd that aim to change behaviour by changing an individual's "image" of who they are and what is important to them.

Based on a proven set of tools and principles, ToP methods hold the values of participation, creativity, teamwork, action and profound respect. Patterns of engagement based on these values can help any group of people, whether formal or non-formal groups and teams work creatively, minimise conflicts, and accomplish more together than individuals working alone. The methods also have successful application in the design of long-term, Participatory Strategic Plans, Articulation of Values, among others.

A company will get nowhere if all the thinking is left to management. Everybody in the company must contribute, and for the lower level employees their contribution must be more than just manual labour. We insist that all of our employees contribute their minds… after all, who could tell us better how to structure the work than the people doing it - Akio Morita, CEO, SONY
"Made in Japan"

ToP offers a widely tested, powerful and highly successful body of facilitation knowledge and practices. It maximizes the value of time spent in group processes and the experience is enriched by the enduring value of strengthened relationships and mutual learning. It is highly participatory in nature and utilizes the participants' own cultural understanding. ToP methodologies focus on ensuring productivity, effectiveness, competitiveness and innovation through participation, while ensuring a consistent and comprehensive direction.

Benefits of Top

Enhanced Individual Productivity
ToP enhances the productivity of individuals within the organisation by giving them a sense of ownership, which generates the commitment to see that job gets done and the motivation to see that it's done well. Ownership creates a sense of responsibility that allows people to take charge, make decisions and take risks in order to ensure that the plan they created is implemented.
Improved Organisational Effectiveness
Participation creates alignment within an organisation as members help to shape and commonly own the shared vision of their organisation. Alignment brings about a sense of unity and cooperation, resulting in new levels of trust and teamwork.
Heightened Corporate Competitiveness
Organisations stay competitive in today's fast-changing environment as they foster creative thinking and translate such creativity into innovative approaches to developing products and services as well as internal operating modes and must have the capacity for realistic implementation of these innovative approaches. ToP methods are often in step with the trend and set up an environment where creativity can flourish.
ToP trainings are effective in creating a climate of buy-in and involvement of people in the workplace in particular and society in general.
Cost savings
ToP trainings help save money and time through increased productivity in the workplace.
Every ToP training/workshop ends with effective strategies and practical action plans that really happen
the methods provide very versatile ways for a group involved in implementing a decision to think through issues and actions together, build energized teams and a learning organization, and help build team spirit that lasts.
Builds culture
they enable honesty as people, knowing that their responses will be accepted, feel free to speak their minds.
Effective Dialogue
ToP helps generate creative dialogue, innovative thinking and achieve real consensus
problems and get solid results through genuine consensus
Documented success
ToP uses innovative approaches which have been extensively researched and field tested, with practical results that have improved productivity on all terms.
Big Picture
enables everybody have a big picture of the organisation.